What is Sofy?
How Does Sofy Help You?
Getting Started
The Sofy Dashboard
Getting Started with Testing Your App
Perform adhoc testing on real devices
Integrate with existing toolsets
Best Practices Guide
Modes of Device Interactions
App Manager
Uploading Your App
Installing an App
Considerations for IPA files (iOS)
Enterprise Build Support
Automatically Re-Signing iOS Apps
Troubleshoot Errors While Uploading Applications
Mobile Adhoc testing
What is Ad Hoc Testing?
Performing Ad Hoc Testing in Sofy
Setting up your Release
Device Lab Management
Understanding the Device Lab
Interacting with a Device in the Device Lab
Reading Device Logs
Viewing Test Results in the Lab
Install/Change Builds in Sofy Lab
Mobile Manual Testing
Creating and Running Manual Tests
Reviewing the Results of a Manual Test
Creating a Bug or Issue during Manual Testing
Exporting Results
Mobile Automated Testing
What is No-Code Automation?
Creating an Automated Test
Creating a Test Suite
Converting a Manual Test Run to an Automated Test
Inserting Steps into an Existing Test Case
Creating a Template for Automated Tests
Inserting a Template into a Test Case
Adding Post Test Hook or Cleanup Steps
Creating a Variable During Test Case Recording
Executing Automated Tests
Manually Overriding Element Selection
Adding a Swipe Until Action to a Test Case
Aborting a Scheduled Run
Organizing your Test Cases
Version History
Creating Variables in Offline Mode using Override
Availability of action buttons in lab during various modes
Test Case Status
Adding Actions on Automated Tests
Switching between apps
Resetting your app
Setting Performance Thresholds
Adding Delays in Automated Test Cases
Adding Conditions to Test Cases
Adding Asserts During and After Test Recording
Adding an API Step to your Test
Storing Variables and Using them in API Requests
Automate OTP verification via email
Automate OTP verification via text message
Long Press
Swipe
Adding a Visual Match to a Test Step
Manual Override - Best Practices
Recording a Swipe Until Step
Editing Different Types of Actions during Recording
Delete Step During Recording
Edit Steps During Recording
Variable-Based Conditional Actions
Testing Deeplinks
Accessibility Testing
Testing your App for Accessibility
Accessibility Guidelines Automated by Sofy
Test Data
Creating Test Data
Using Test Data During App Testing
Using Test Data
Reporting
Review Test Results from Device Lab
Compare Test Results with Baseline Recordings
How to View Run Results - Lab Session
Report Viewer Role
Get Notified on Schedule Completion
Get Notified on Application Crashes
Release Readiness Reports
Viewing Results of Schedule Runs from Dashboard
Viewing Results of Lab Runs from Dashboard
How to Evaluate your Test Results - A Detailed Guide
Scheduling Tests
Scheduling Automated Tests
Backup Device Functionality
Parallel Execution & Suite Allocation Guide
Best Practices for Reliable Test Execution
Schedule Run - From Initialization to Completion
Sofy Co-Pilot
Creating Test Cases Using Sofy Co-Pilot in Portal
Analyzing Test Results
Sofy Co-Pilot Frequently Asked Questions
Automate your tests with Co-Pilot
Create Manual Test Cases With Co-Pilot
Automate your tests via Sofy's Co-Pilot in Lab
Analyzing Test Results with Co-Pilot
Account Settings and Billing
Update Your Password
Adding Your Team
Generating API Access Keys
Understanding Usage and Billing
Integrations
Integrating Sofy with Atlassian
Adding Issue Tickets to Jira from Sofy Test Results
Integrating Sofy with Jenkins
Integration with BitRise
Integration with GitHub Actions
Integration with Datadog
Forwarding Email Addresses and Slack
CircleCI
Microsoft App Center
Login using Microsoft 365 and Google SSO
Integrating with Sofy via Webhooks
FAQs
Mobile App Testing Frequently Asked Questions
Troubleshooting
Wrong element detected
Application Failed to Install
A system dialog pop-up failed my test
Selecting the right element on my screen but still getting test failure
Observing Slow Performance
Debugging Test Failures - Best Practices
Enforced Rules
Fix your Tests - Best Practices
API Documents
Upload Applications
Upload Application API Endpoints and Route Errors
Schedule Runs
Schedule Run API Endpoints and Route Errors
Schedule Run Status API Endpoints
Triggering Scheduled Runs with APIs
Fetch Schedule Test Run Group IDs Endpoint
Abort Scheduled Runs Using cURL Commands
Salesforce App Testing
Release Notes
May 2025
April 2025
March 2025
February 2025
January 2025
December 2024
October 2024
June 2024
May 2024
April 2024
March 2024
January 2024
December 2023
November 2023
October 2023
September 2023
August 2023
July 2023
June 2023
May 2023
April 2023
March 2023
February 2023
December 2022
November 2022
October 2022
September 2022
Release Notes (before Oct. 2022)
June 2025
All Categories > Troubleshooting
8 articles
The element selected is different between the test I created and what Sofy detected ?. This could be due to a number of reasons, the most common of which is selecting the wrong element while recordin…
Updated 2 years ago
My application installation failed?. Don't worry, there's a simple solution. After opening your device in the Sofy Device Lab click on the icon located next to the device status to view the error det…
System dialog pop-ups for device or in-App permissions may surface when you are creating your tests or playing it back. These dialog pop-ups can be both expected and unexpected depending on how you'v…
This may happen when the App design does not have the proper elements structure in place to support automation. Having a unique identifier for each element (ex: button, icon, etc.) that you intend to…
After I perform an action on the mobile App, Sofy is slow to respond.. The Sofy platform allows users to test mobile Apps on real devices. If you notice that the Sofy platform is slow to respond afte…
When a test case fails, it's crucial to identify the root cause of the failure. Effective debugging requires a thorough understanding of both the test case logic and the application under test. Best…
Updated 3 weeks ago by Kashif Hussain
Enforced Rules are mandatory standards and platform behaviors that must be followed during various stages of test authoring and execution. These rules are either built directly into the Sofy platform…
Updated 4 weeks ago by Kashif Hussain
Reference This Guide to Maximize Test Debugging Efficiency Understanding Test Results Statuses. Result Status Description Result Accessibility All steps executed successfully without any issues. Acce…
