Troubleshoot Errors While Uploading Applications
To make sure you can easily navigate any hiccups while trying to upload your applications, you can refer to this document to help you rectify any issues.
The following table is a mapping of error messages during application upload to their relevant reasons corrective measures.
Error message | Reason | Solution |
“Files with extensions other than APK or IPA are not supported. Reupload after ensuring that the extension and type of the application file being uploaded is either an “apk“ or an “ipa“.” | The uploaded file didn’t have an apk or an ipa extension. | Reupload after ensuring that the extension and type of the application file being uploaded is either an “apk“ or an “ipa“. |
“The uploaded application build is missing version information. Please use a valid IPA file and try again.“ | The relevant fields for extracting version information for the uploaded ipa file came out either null or undefined. | Make sure that the info.plist has valid data. Please contact your developer for a valid build. |
“The uploaded application build contains corrupt or incomplete data. Please make sure you have a valid application file and upload again.” | The uploaded file is corrupt, and its hash cannot be verified. | This issue mainly occurs when the application build has been modified in an undesirable way during or before upload. Please make sure you have a valid application file and upload again. |
“The application’s manifest file could not be found. Please make sure you have a valid application file and upload again.“ | The file “AndroidManifest.xml“ could not be located. Applications cannot be installed without this file being present in the build. | Please ask your developer to provide the complete build of the application. |
The uploaded application build does not contain the required info.plist file. Please make sure it is a valid application file. | The file “info.plist” could not be found. Applications cannot be installed without the presence of this file. | Please contact your developer and make sure the uploaded build is a valid ipa file. |
“Your subscription plan does not support the uploaded application build type. You can either upload the file type specified in your subscription or modify your subscription by reaching out here.“ | The uploaded file type is not allowed in your subscription plan. | You can either upload the file type specified in your subscription or modify your subscription by reaching out here. |
“You have reached the maximum number of allowed applications for this subscription. In order to extend the Application upload limit, please reach out here.“ | You’ve hit your plan’s upload limit. | In order to extend the Application upload limit, please reach out here. |
“Your subscription plan has expired and requires renewal. To renew the subscription contact us.“ | Your Sofy subscription has expired. | To renew the subscription contact us. |
